![]() ![]() If you can access the TV menu, perform a factory data reset instead.when the screen of the normal factory data reset doesn't open for some reason.when the software crashes after a firmware update.This article can be used to perform a forced Factory data reset in situations when you can't perform a normal factory data reset, such as: For some models listed below, if you perform a forced Factory data reset, then the Demo data for retail will be erased from internal storage. Performing a forced Factory data reset will remove all customized settings in the TV including downloaded apps, systems data, channels, and wireless network settings.
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